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How to work with Quarantined eMail and Spam Management. |
I would like to help you understand how to use the new email
server's
ability to filter and quarantine your email. You will need to do
this
anytime you suspect that your email is not being delivered to your
Inbox.
I am sorry that it has come to this but the Spammers and Viruses
are
relentless as you know. I would also like to give you some advice DO
NOT
give out your email address to just any website that you come to, if
that
site does not have a truly working link to unsubscribe, that site is
more
than likely one that you don't want to have your email address. I hate
to
say it but get your self a trash email account at gmail, yahoo or
hotmail
for those sites. One more thing DO NOT click on the unsubscribe link
that is
in the Spam eMail that is a sure way to keep your self on the
spammers eMail
list. If there is a link to a website you may want to use it,
but remember
that link could be a trap also.
Spam
Management
First you will need to goto, the email administration website.
This can be
found at https://mail.ectisp.net/ or by going to http://www.ectisp.net. Move
your mouse pointer over
the WebMail button on the left and then click on
Email Administration on the
right. Please login to your email account with
your complete email address
(using lower case type) and password.
After logging in you will find
on the left a link to Spam Management. Click
on the link. Under the Spam
Management you will now see View Quarantined
Mail. Click on View Quarantined
Mail. Back to the right you will see your
quarantined email. Look through the
email, if you find an email from someone
that you want to receive you will
need to click on the email under the
Subject column. Now that you are looking
at the email you will have the
option to, Delete Permanently, Deliver
Normally, or Whitelist and Deliver.
At this screen you will see Action:
Select an action (Drop down window).
You want to Whitelist and Deliver. By
doing this the email from this person
will always be delivered to your email
Inbox without any more intervention
from you.
Action
Definitions:
- Delete Permanently - This message is Spam so delete it
forever from
the mailbox.
- Deliver Normally - This message is Not
Spam and will deliver the
message to your mailbox.
- Whitelist and
Deliver - Add the sender to your From Whitelist and
deliver the message to
your mailbox.
You will need to Whitelist and Deliver for any email that
you want to
come directly to your email Inbox.
Next you will need to
go back to the list and scan through it for other
email you can do this by
clicking on Go Back to Messages.
Scan the list for email that you want to
delete permanently and check the
box on the left or click on Mark all
messages as Spam then move your mouse
to Spam - Please delete permanently and
click on it. Your email will be in
quarantined for 30 days. (Not 10 days as
it says on the Quarantined
webpage.)
A word about Anti-Spam Protection
settings. You have many options with
ECTISP's mail server. ECTISP has set
your email account on Normal,
(w/Quarantine) (RECOMMENDED). If you change
these settings be aware that
you can completely stop email from coming to
your Inbox and the email will
be lost forever.
If you have any
questions the email administration website has a Help link
or you can call
our office.
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